How the complaint process works

1. Complete the form

Provide your order and product details and describe the defect as precisely as possible.

2. Attach photographs

Photographs of the defect will help us assess your complaint more quickly.

3. We will contact you

After reviewing the submitted information, we will contact you by email or phone with the next steps.

What to have ready

• your order number,
• the product name or SKU,
• a description of the defect and when it occurs,
• photographs of the defect.